Hospitality business is one of the rare sectors which prefer skill over knowledge, amongst diverse departments. Understanding the relevance, there exists multiple job-oriented courses in the sector. Front office operations are one such department where candidate’s interpersonal skills are preferably more relevant than level of knowledge attainment. For the same reason, most of the institutes enroll the candidates who have cleared senior school level from any recognized board.
Diploma in Front Office Operations provide in-depth knowledge of hotel reservation systems, pro-active interactions, concern redressals and enhancement of person traits. The Diploma course runs for a period of 12 months, covering varied areas initiating with help desk and back office. Interpersonal and Intrapersonal skills are focused areas and candidates are exposed with live training in order to grasp the calmness requirement for the job. Front office is linked to every department in and beyond the premises. Front office at its core is intact service delivery and an individual is devised with all information until a professional is produced.
A candidate must have cleared senior school level from a recognized board to be eligible for the programme. Admission to the course is based on verbal and non-verbal review conducted by institutes, depending upon communication skills and other factors.